HZXVOGEN Welding Equipment Warranty Policy

1. Warranty Period

HZXVOGEN welding equipment includes a 2-year standard warranty from the date of purchase.

2. Warranty Coverage

During the warranty period, HZXVOGEN will repair or replace defective parts when a covered failure is caused by defects in materials or workmanship.

Coverage applies to major components of the welding machine, including the electrical system and welding control modules, subject to the exclusions below.

3. Warranty Exclusions

• Damage caused by improper operation, misuse, neglect, unauthorized modification, or failure to follow the product manual.
• External or accidental damage, including drops, impacts, water exposure, and damage caused by natural disasters.
• Products purchased through unauthorized sales channels.
• Consumable parts and accessories, including welding electrodes and welding rods.
• Repairs requested after the warranty period has expired.

4. Warranty Claim Process

1. Contact Customer Service: Email marketinghzxvogen@hzxvogen.com. Provide your order number or other proof of purchase, a description of the issue, and clear photos or video of the product and the problem.
2. Claim Review: HZXVOGEN customer service will review the information and determine whether the issue is covered by the warranty.
3. Service Arrangement: Depending on the confirmed issue, HZXVOGEN may arrange troubleshooting, replacement parts, product return, repair, or unit replacement.

Returns and Refunds

Returns, exchanges, return shipping charges, and refunds are governed by our official Return & Refund Policy. If a warranty claim requires a product return, customer service will provide the applicable return instructions after reviewing the claim.

Other Important Notes

Shipping Damage: If the product arrives damaged, contact HZXVOGEN customer service within 30 days of delivery and provide clear photos of the product and packaging. We recommend reporting visible shipping damage as soon as possible so we can assist more quickly.

Product Manual: Read the product manual carefully before installation and use.

If you have questions about warranty coverage or a claim, please contact HZXVOGEN customer service at marketinghzxvogen@hzxvogen.com.