Refund policy

Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us at online customer service chat box or you can email marketinghzxvogen@hzxvogen.com. We will respond to your message as soon as possible.

General Return Process:

• Initiate a return: Please email us at marketinghzxvogen@hzxvogen.com or contact with customer service with pictures and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
• Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
• Refund or Exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return & Exchange Conditions

• Items returned without authorization will not be accepted.
• Items must be returned within 30 days after you receive them.
• All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• When returning or exchanging items, customers must use a shipping method providing tracking information.

Non-returnable items:

• On sale items or gift cards are non-refundable.
• Damage/Lost caused by customers is non-refundable.

Return Charge

• If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
• If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.
• No restocking fee to be charged to the consumers for the return of a product.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
• If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at zheng@unitweld.com.

Please Note: we do not refund our original shipping cost.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

 

EU Consumers – Right of Withdrawal

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase contract within 14 calendar days without providing any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), receives the final item of your order. If the last day of the withdrawal period falls on a weekend or public holiday, the deadline will be extended to the next working day where required by applicable law.

How to Exercise Your Right of Withdrawal

• To exercise your right of withdrawal, you may submit a cancellation or return request through your account order page within the 14-day withdrawal period, or contact us at marketinghzxvogen@hzxvogen.com.

Conditions for Withdrawal

• The product must be returned in its original condition.
• The product must not show signs of use beyond what is necessary to inspect its nature, characteristics, and functioning.
• All original accessories, manuals, and packaging should be included where reasonably possible.

Refunds for EU Withdrawals

• Once the returned goods have been received and inspected, we will process the refund without undue delay. Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed.

 

Email:  marketinghzxvogen@hzxvogen.com

Address:301 and 401(3rd and 4th floors) ，Building12, Hejing lndustrial Park, NO.87 Hexiu West Road, Zhancheng Community, Fuhai Street,Bao'an District, Shenzhen